Sports / Casino
This policy sets out exactly what information zk33 collects when you access your account, how we use it, and the choices available to you. Availability of our services depends on local law and eligible regions in Malaysia.
When you create an account or log in on zk33, we collect the details you submit — such as your contact information, account credentials and payment method references. If you transact through Boost, GrabPay or DuitNow, we record the transaction reference and status that those payment rails return to us; we do not store full card or wallet credentials on our servers. We also collect session data automatically: the device type, browser environment, pages visited and time spent. This helps us keep your session consistent whether you move from phone to tablet mid-browse — a key part of how we keep account access stable. Usage data is used to maintain service quality, detect unusual account activity and improve the layout of the catalog. We do not sell your personal data to third parties, and we do not share it with studios such as Microgaming, PG Soft or Pragmatic Play beyond what is required to load a game session. Any third-party service that receives data from us is bound by a data-processing agreement. The current state of your stored data is accessible by raising a request through the support channel listed in this policy. Access and data-handling practices are subject to local law and applicable regulations in eligible regions.
Not every interaction you have on zk33 is governed by the same rules. This section draws the boundary between what this policy covers directly and what falls under separate terms or third-party arrangements.
Login activity, session tokens and account credential changes are fully within scope. When you update your email or reset your password, those actions are logged and governed by this policy. You can review or request corrections to these records at any time.
Payment references returned by Boost, GrabPay, DuitNow or FPX are stored as transaction records on your account. The payment rail itself operates under its own privacy terms — our policy covers only the data we receive and store on our side after the transaction is completed.
Game session data — such as which title you opened in the slots or live casino catalog — is recorded for account-history and session-continuity purposes. This includes catalog browsing within the studio sections supplied by Microgaming, PG Soft, Bigtime Gaming and others listed in our lobby.
Links or embeds that lead away from zk33 are outside the scope of this policy. We cannot govern how a third-party site or payment provider handles data once you leave our environment. Check the privacy terms of those services directly.
You hold several concrete choices about your data on this platform. Reviewing what we hold, correcting inaccurate details and raising questions are all actions you can initiate without waiting for us to prompt you. The starting point for most of these is your account dashboard — after you log in, the account settings section shows the personal details currently on record. If something is wrong, you can update it directly there for basic fields, or submit a correction request for fields that are locked for security reasons. For anything that requires manual review — such as asking us to delete a data record or querying how a particular transaction reference was stored — our support channel is the right path. Correction and deletion requests are processed in line with applicable data regulations and local law in eligible regions. We will confirm receipt of your request and follow up through the contact address on your account.
Log in and open the account settings page. The personal details and transaction history shown there reflect what we currently hold for your account. If the data looks unfamiliar, raise a support request immediately.
Basic fields — such as your contact number or preferred payment method reference — can be updated directly in account settings. Fields locked for verification reasons require a written correction request sent through our support channel.
If you want to understand why a specific piece of data was collected or how long it is retained, send a query through the live chat or email address listed in the Support section of this policy. We aim to respond with a clear, specific answer.
You may request removal of personal data where local law and our retention obligations allow it. Submit the request through support with your registered account details. We will confirm what can be actioned and what must be retained under applicable rules.
If this policy raises a question you cannot resolve through your account dashboard, three contact paths are open. Each one routes directly to the team handling account and data queries — not a general inbox.
Open the live chat widget on zk33 and select 'Account & Privacy' from the topic menu. Your query is routed to the data-handling team. Have your registered email address ready so we can pull your account record without delay.
Send a written privacy query to the support address shown in your account dashboard under Contact Us. Include your account username and a clear description of the data question. We process written requests in line with the timelines required by applicable local regulations.
Some data actions — correction requests, transaction queries — can be submitted directly from within your logged-in account. Navigate to Account Settings, then select the relevant data option. The submission is timestamped and tracked in your request history.
Keeping your account data in good shape across devices is not just a technical concern — it is part of how zk33 keeps your experience consistent when you switch from phone to desktop mid-session. Here is how the key areas of data handling work on this platform.
We use session cookies to maintain your login state and catalog position as you browse. Persistent cookies help the platform remember your device so you do not need to re-authenticate on every visit. You can manage cookie preferences through your browser settings; disabling all cookies may affect session continuity across devices.
Account credentials are stored in hashed form. We do not log your password in plain text, and payment references from Boost, GrabPay or DuitNow are stored only as transaction identifiers — never as full wallet credentials. If unusual login activity is detected, the system flags your account for review.
We keep your account data for as long as your account remains active and for the period required by applicable local law after closure. Transaction records linked to Boost, GrabPay, DuitNow or FPX are retained in line with financial record-keeping obligations in eligible regions. You may request a summary of what is held at any point.
When we update this policy, a revised version is published at zk33/privacy-policy/ with the effective date noted at the top. Continuing to use your account after a policy update means you have had the opportunity to review the changes. For material changes, we will notify you through your registered contact address.
These are the questions we hear most from Malaysia members about how this policy works in practice. Each answer is specific to how zk33 handles data — not a generic statement.
When you create an account, we collect the contact details and credentials you submit in the registration form. If you complete a payment through Boost or GrabPay, we also receive and store the transaction reference returned by that payment rail. We do not collect data beyond what is needed to operate your account.
Studios such as PG Soft and Pragmatic Play receive only the session token needed to load a game within the lobby. They do not receive your payment details, wallet address or contact information. Any data passed to a studio is limited to what is required to run the game session you opened.
Log in and go to Account Settings. The personal details section shows the information currently on record. Transaction history is also visible there, including records of deposits made through DuitNow, FPX or Boost. For a full data summary, submit a request through live chat or the email support address in your dashboard.
You may submit a deletion request through the support channel. We will review what can be removed against our retention obligations under local law. Some data — such as transaction records for Boost or GrabPay payments — must be kept for the period required by applicable financial regulations before it can be deleted.
Session cookies keep you logged in and hold your catalog position as you browse slots, live casino or sports categories. Persistent cookies help your device be recognised on return visits. You can adjust cookie settings in your browser, though doing so may affect how well your session carries over when you switch between phone and desktop.
A revised policy is published at zk33/privacy-policy/ with the updated effective date shown at the top of the page. For significant changes, we will send a notice to your registered contact address. The current version of the policy is always the one shown on that page — check it after any notification you receive from us.